Complaints Procedure

We do our best to assist you as best we can. However, there may be times when you are not satisfied with something. In that case, we would like to hear from you.

Step 1: Discuss your complaint with us

Do you have a complaint or are you dissatisfied with something? If so, you can always discuss it with your chiropractor. You can do this during your appointment, by phone, or by email.

We can often work together to find a good solution.

Step 2: File a formal complaint

If we are unable to resolve the issue together, or if you would prefer to discuss your complaint with an independent party, you may file an official complaint.

Since our chiropractors are affiliated with various complaint resolution programs, the appropriate course of action depends on the practitioner.

Complaint About Michael Collins, DC

Michael Collins, DC, is a member of the Dutch Chiropractors Association (NCA).

For complaints about Michael, you can use the NCA ’s complaint procedure . The NCA works with an independent complaints officer.

You can find more information on the NCA's website.

Complaint About Jennifer Collins, D.C.

For complaints about Jennifer Collins, D.C., please contact the Healthcare Complaints Portal.

You can submit your complaint via:

Complaint Form: www.klachtenportaalzorg.nl
Email: info@klachtenportaalzorg.nl

The Healthcare Complaints Portal checks whether the healthcare provider is registered with the portal and then puts you in touch with an independent complaints officer. This person will help you and the healthcare provider work together to find a solution.

If the complaint is not adequately resolved, it may be referred to the dispute resolution committee.

Questions?

It is important to us that you feel heard. Do you have any questions about this complaints procedure? Please feel free to contact us.